Frequently Asked Questions

Unlike traditional “low frequency vibration” or “hammer impact motion” massage devices, Hyperblade™ incorporates micro-vibration technology to accelerate muscle relaxation and promote the growth of muscle fibers. 

The human muscle layer is located beneath the skin and fat tissue layers (Epidermis, Dermis and Subcutaneous tissue). 

Therefore, it is hard to reach with traditional vibration massage devices because they tend to only reach the surface level tissue layer.However, Hyperblade's micro current technology sends low-level electrical currents(25uA) that mimic the body's own natural electrical current which helps in stimulating the deepest muscle layers. 

The micro currents emitted from Hyperblade™ also help reduce the build-up of lactic acid which can help prevent muscle soreness when used in advance.

Absolutely! There have been a number of studies around the world which prove the safety and effectiveness of NMES. 

With very few side effects, and potential to supercharge recovery, muscle, and strength gains, using an at-home Neuro Muscular Electrical Stimulation device can be valuable for pretty much anyone.

The only other kind of complication that can come from Hyperblade's NMES feature is if people have pacemakers and cardiac conditions; you need to get permission from your medical provider to see if it elevates your risk of heart attack. 

People with epilepsy, have recently had acute trauma, fracture, surgery, and some other conditions shouldn't use a device either. Speak with your healthcare provider before starting anything new.

TENS and NMES target different nerve groups of the body. TENS is specifically targets the sensory nerves, which are responsible for sending pain signals to the brain. 

NMES targets the muscle itself, specifically through the motor nerves. This allows the NMES machine to create a muscle contraction to recruit more muscle fibers when training; warming up or recovering. 

Sensory and motor nerves fire at different frequencies, which is why NMES and TENS devices affect the body differently.

The general blade-type massage tool is made for professional use, because, in order to use it, you are generally required to have professional massage certification to locate and treat the damaged areas with the appropriate amount of pressure. 

However, Hyperblade is designed to add micro-vibration and Micro-current technology to the blade-type massage tool, which helps you to experience a professional-quality massage with ease, even if you don’t have professional knowledge and skills.

No, we don't charge any hidden fees, You pay only the listed price.  

International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees.

These funds are not paid to Hyperblade USA nor are they set by Hyperblade USA rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier.

Funds are due upon receipt in accordance with your local import and postal regulations.

We are not responsible for any duty/import/taxes/customs/etc charges you may incur.

Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.

We do not mark packages as a gift.

To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.

We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.  Thanks in advance for your understanding.

Shipping destinations: We ship both locally (US) and worldwide.

Shipping times: US orders take 3-5 business days to be delivered to you and we ship within 3 business days if the item is in stock. 

International orders take 5- 7 business days to be delivered, we ship within 3 business days if item is in stock. 

Shipping time might vary depending on location, customs regulations and other factors beyond our control.

Shipping cost: We offer FREE worldwide shipping.

The use of any NMES on a patient with a defibrillator is contraindicated. There are a few precautions to consider:

• Patient’s ability to respond to painful stimuli – Although we can set the parameters very low for infants and other patients unable to verbalize and likely avoid any discomfort you should only proceed if you have some reliable indication of pain such as a grimace, withdrawal response, watery eyes, refusal etc.

• Pacemaker – It is not recommended to use Hyerblade on patient with cardiac pacemaker

• Seizure disorders – although there is no evidence that NMES will contribute to seizures it is recommended that you double check with the neurologist
  

• Post surgical changes or implants – Any metal implants located in proximity to electrode placement should not cause adverse effects however the patient may experience some sensation in the area. If so, the patient will decide to continue or terminate treatment. Any patient with any other implanted electronic devices such as cochlear implants, vagal nerve stimulation, deep brain stimulation, etc. may not be a candidate and the implanting surgeon should be contacted to discuss possible interference issues. If there is extensive surgical reconstruction and implants to replace structures, you should consider what is being stimulated and why.

• Epilepsy - We don't recommend using Hyperblade if you suffer from epilepsy. 

It's important to know that Hyperblade uses electrical stimulation, meaning it requires a full circuit to work when using it on yourself.

You're creating a circuit by having contact with the handle. The Hyperblade has three different levels of intensity that you can adjust for both the micro current and the vibration level.

This device also has a smart built-in sensor on the handle, so once you let go, it'll turn off automatically. This is a safety and power saving feature.

It is also recommended you use either water or lotion to assist you in your massage. By doing so, you create an even surface for the unit to work over.

You'll definitely feel a difference when using it on another person. You have to create a circuit, using your spare hand to make contact with their skin. Whether that's the area being massaged on or just a finger, you might feel a slight sensation in your hand when doing this which is absolutely normal.

Yes, Once your order shipped, You will receive your tracking information within 3-5 working days via email. You can then, track your order via our website's "Track your order" Page.

In case you don't receive  tracking number email within the time frame you can email us at support@hyperbladeusa.com and we will resend it again.

You can change or cancel your order within 12 hours. Just contact us at support@hyperbladeusa.com for your request.

We offer a 14-days Return & Exchange Policy : If a product gets damaged or was faulty upon a delivery - we offer Exchange or 100% refund. 

Timing: we have a 14-days Return & Exchange Policy, since the day item was received if the item is not as described. To be eligible for a return, goods must be unopened, unused, undamaged, in its original packaging and accompanied by proof of purchase with all original tags and labels attached. 

For returns, please email support@hyperbladeusa.com FIRST, with the subject 'Returns' and include your order number, name and the reason for the return.

We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.

Please note shipping fees are not refundable (if initially covered by us, they will be deducted from the return payment).

If you want to return your order we will charge a 20% restocking fee.

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

We reserve the right to refuse a refund or exchange.

Hyperblade USA adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.