Hyperblade USA is a brand operated by Cyber Informatics LLC. By placing an order through hyperbladeusa.com, you agree to the shipping terms below.
If you have questions about your order, please contact us at admin@hyperbladeusa.com.
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General
All orders are subject to product availability.
We work to keep inventory information accurate. If an item becomes unavailable after your order is placed, we will contact you by email with an estimated shipping date. You may choose to wait for restock or cancel the affected item for a full refund before dispatch.
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Shipping Destinations
We ship to addresses within the United States and to many international destinations worldwide.
Shipping availability for a specific destination will be confirmed during checkout.
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Shipping Cost
We offer free standard shipping on eligible orders unless a different shipping charge is clearly displayed during checkout.
Any available expedited or optional shipping services and their associated costs will be displayed before payment.
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Order Processing
Orders are typically processed within 3 to 5 business days after payment and stock confirmation.
Processing time refers to the period required to prepare, verify, pack, and hand the order to the shipping carrier. Processing time is separate from transit time.
Processing might take longer during holidays, high-demand periods, stock replenishment cycles, product launches, or pre-order periods.
If your order experiences a significant processing delay, we will contact you by email where appropriate.
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Delivery Times
United States
Orders may be fulfilled from our U.S. or international fulfillment centers depending on product availability, destination, and inventory location.
Order processing: 3 to 5 business days
Estimated transit time after dispatch: 7 to 14 business days
International Orders
International orders may be fulfilled from our U.S. or international fulfillment centers, including facilities in China, depending on product availability, destination, and inventory location.
Order processing: 3 to 5 business days
Estimated transit time after dispatch: 10 to 21 business days
Tracking information is sent by email once the order has been dispatched. Tracking updates might require 24 to 48 hours to appear after the carrier receives the shipment.
Delivery estimates are not guaranteed and might vary because of destination, customs processing, carrier delays, holidays, weather, local delivery conditions, or other circumstances outside our reasonable control.
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Pre-Order Items
Pre-order items are shipped according to the estimated shipping window displayed on the product page at the time of purchase.
Most pre-order items are expected to ship and arrive within approximately 25 to 30 days from order placement unless another timeframe is clearly stated on the product page.
If the expected pre-order shipping timeframe changes materially, we will contact affected customers where appropriate.
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Out-of-Stock Items
If an item becomes unavailable during fulfillment, we will contact you by email with an estimated restock or shipping date.
You may choose to wait for restock or cancel the affected item for a full refund before it has been dispatched.
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Delivery Delays
If your order has exceeded the estimated delivery timeframe, please contact us at admin@hyperbladeusa.com and include your order number.
We will review the available tracking information and assist with carrier follow-up where appropriate.
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Address Changes
Address changes should be requested as soon as possible and must be made before the order has been dispatched.
To request an address change, email admin@hyperbladeusa.com with your order number and complete corrected address.
Once an order has been dispatched, we are unable to guarantee an address change. In some cases, the customer might need to contact the local delivery carrier directly after the shipment reaches the destination country.
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Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Orders correctly dispatched to the address supplied at checkout are not considered incorrectly shipped by Hyperblade USA.
If a parcel becomes undeliverable because of an incomplete or incorrect address supplied by the customer, we will assist with available delivery, reshipment, or return options where possible.
Additional shipping, carrier, or return costs might apply when an address error was not caused by Hyperblade USA.
If an undeliverable parcel is returned to us, please contact us so we can review the available reshipment or refund options under our Return and Refund Policy.
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P.O. Box Addresses
Some products and shipping carriers do not support delivery to P.O. boxes.
Where required, customers must provide a complete physical street address for delivery.
If a P.O. box cannot be serviced for your order, we will contact you to request an alternative address.
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Military Addresses
We ship to APO and FPO addresses where supported by the applicable carrier.
Delivery to military addresses might require additional transit time and might not follow standard delivery estimates.
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Order Cancellation
You may cancel your order at any time before it has been handed to the shipping carrier.
To request cancellation, email admin@hyperbladeusa.com with your order number as soon as possible.
Orders cancelled before dispatch are eligible for a full refund to the original payment method.
Once an order has been dispatched, it cannot be cancelled. Please follow the process described in our Return and Refund Policy.
We do not charge cancellation fees for eligible cancellations made before dispatch.
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Duties and Taxes for International Orders
International shipments might be subject to import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country.
These charges are determined and collected by local customs authorities, carriers, or government agencies and are not controlled by Hyperblade USA or Cyber Informatics LLC.
Unless otherwise clearly stated during checkout, the recipient is responsible for applicable import duties, taxes, customs fees, brokerage fees, or similar charges.
Packages are declared in accordance with applicable international shipping and customs requirements.
We do not mark commercial orders as gifts or intentionally falsify customs declarations.
If a recipient refuses to pay required duties, taxes, or customs charges, the package might be returned, abandoned, or disposed of according to local carrier or customs procedures.
Where permitted, applicable return shipping costs, customs charges, carrier fees, or other costs resulting from a refused international shipment might be deducted from any eligible refund.
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Lost or Missing Packages
If tracking shows your package as delivered but you have not received it, please:
- Check with household members, neighbors, building management, reception, or your local delivery office
- Allow up to 3 to 5 business days if the carrier appears to have marked the shipment delivered before final handoff
- Contact the carrier directly and request a delivery investigation where available
- Email us at admin@hyperbladeusa.com with your order number and tracking information
We will assist with tracking review and carrier follow-up where possible.
A shipment confirmed as delivered by the carrier will be reviewed based on the available delivery evidence, carrier investigation, and circumstances of the shipment.
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Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.
Tracking updates are provided by shipping carriers and might require 24 to 48 hours after dispatch to begin showing movement.
International shipments sometimes move between multiple logistics providers. A local tracking number or final-mile carrier might become available only after the parcel arrives in the destination country and is transferred to the local delivery network.
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Contact Us
Questions about shipping, delivery, or your order?
Hyperblade USA
Operated by Cyber Informatics LLC
5824 Indian Terrace Dr
Simi Valley, CA 93063
United States
Website: https://hyperbladeusa.com
Email: admin@hyperbladeusa.com
Phone: +1 (805) 285-0748
Hours: 7 days a week, 8:00 AM to 9:00 PM Pacific Time
Last updated: September 4, 2026