Frequently Asked Questions

We ship to the United States and many international destinations.

United States delivery transit time is typically 7 to 14 business days after processing. International delivery transit time is typically 10 to 21 business days after processing.

Delivery times vary by destination, customs clearance, carrier delays, holidays, and other circumstances outside our control.

Orders are typically processed within 3 to 5 business days before shipment.

Once your order ships, you will receive a shipping confirmation email with your tracking number and tracking details.

Please allow up to 24 to 48 hours after receiving your tracking number for the carrier system to display the first update.

International orders are declared accurately in accordance with applicable customs and shipping regulations.

Import duties, taxes, customs fees, or brokerage charges imposed by the destination country are determined by local authorities. If such charges apply, the recipient is responsible for paying them directly to the appropriate authority, postal service, or delivery carrier.

You may request a return within 30 days after delivery in accordance with our Return & Exchange Policy.

Products returned for a change of mind must be in good condition and include the original packaging and accessories.

For change-of-mind returns, the customer is responsible for return shipping costs.

If an item is defective, damaged, incorrect, or materially different from the order, Hyperblade USA covers the applicable replacement or return shipping costs after verification.

Once your returned item is received and inspected, we will notify you by email.

Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank or payment provider might require additional processing time before the refund appears in your account.

Contact our customer service team at admin@hyperbladeusa.com with your order number and the reason for your request. Our team will provide the applicable return instructions.

Please contact us as soon as possible if you need to change or cancel an order. Once an order has entered fulfillment or shipped, changes or cancellation might no longer be available.

First, check around the delivery location and ask household members or neighbors if they accepted the package.

We also recommend contacting the delivery carrier using your tracking number for additional delivery details.

If you are still unable to locate the package, contact admin@hyperbladeusa.com with your order number and tracking number.

Carrier delays might occur due to customs processing, weather, holidays, regional logistics, or other events outside our control.

If your tracking has not updated for an extended period, contact our customer service team with your order number so we can review the shipment.

Hyperblade USA products include a one-year limited replacement warranty against eligible manufacturing defects arising during the warranty period.

Contact admin@hyperbladeusa.com with your order number and a description of the issue.

Our customer service team might request photos or a short video to verify the issue and determine the appropriate warranty solution.

Hyperblade USA products are designed for general wellness and personal care use. They are not intended to diagnose, treat, cure, or prevent any disease.

Individual experiences vary. Consult a qualified healthcare professional before using a product if you have a pre-existing health condition or other suitability concerns.

We take the security and privacy of personal information seriously. Please review our Privacy Policy for information about how we collect, use, and protect personal information.

We accept the secure payment methods displayed during checkout. Available payment options depend on your location and will appear before you complete your purchase.

For order questions, returns, warranty requests, shipping assistance, or product support, contact our customer service team:

Email: admin@hyperbladeusa.com
Phone: +1 (805) 285-0748

Please include your order number when contacting us about an existing order.