Hyperblade USA is a brand operated by Cyber Informatics LLC. By placing an order through hyperbladeusa.com, you agree to the terms below.
If you have any questions before or after your purchase, please contact us at admin@hyperbladeusa.com.
Shipping and Fulfillment
Orders are fulfilled from our domestic or international fulfillment centers.
Standard delivery to U.S. addresses usually takes 7 to 14 business days from the date the order is placed. Some orders may take longer during high-demand periods, holidays, or stock replenishment cycles.
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Order processing: 3 to 5 business days after stock confirmation
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Transit time: 7 to 14 business days to U.S. addresses
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Tracking: Sent by email once your order has been dispatched
If a product is temporarily out of stock, we will notify you by email and provide an estimated shipping date. You may cancel for a full refund any time before your order has been handed to the shipping carrier.
Order Cancellation
You may cancel your order any time before it has been handed to the shipping carrier.
To request cancellation, email admin@hyperbladeusa.com with your order number as soon as possible.
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Cancellation before dispatch: Full refund to the original payment method
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Cancellation after dispatch: Cannot be processed. Once shipped, please follow the return process below.
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We do not charge cancellation fees.
Returns
We accept returns within 30 days of delivery, subject to the conditions below.
To start a return, email admin@hyperbladeusa.com with your order number and reason for return. We will respond with return instructions within 1 to 2 business days.
Return window: 30 days from the delivery date shown on tracking
Condition: Items must be unused or only lightly tested, in original condition, and include all components received
Return approval: Please contact us before sending any return. Unapproved returns may be refused or delayed.
Refunds
Refund amount depends on the reason for return.
Defective, damaged, incorrect, or not-as-described items:
We provide a full refund of the purchase price, including original shipping. We also provide a prepaid return label at our expense.
Change of mind or no longer wanted:
We refund the purchase price. The customer is responsible for return shipping. Original outbound shipping is non-refundable.
Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days.
Depending on your bank or card provider, it may take another 3 to 5 business days for the refund to appear on your statement.
Exchanges
If you would like to exchange an item for a different size, color, or model, contact us at admin@hyperbladeusa.com.
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Exchanges are processed as a return and new order.
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We provide a prepaid return label if the exchange is due to a defect, damage, or our error.
Hygiene and Personal Care Items
For hygiene and customer safety, some personal care products cannot be returned once opened or used.
This may include:
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Items that come into direct contact with the skin
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Compression garments
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Personal-use wellness accessories
Unopened and factory-sealed items in this category may be returned within the standard 30-day return window.
Opened or used items in this category may be eligible for replacement or store credit if a defect is confirmed.
Defective or Incorrect Items
If your item arrives defective, damaged, or is not what you ordered, please contact us within 7 days of delivery.
Email admin@hyperbladeusa.com and include:
- Your order number
- A clear description of the issue
- Photos or video showing the issue
If approved, we will provide a prepaid return label. You may choose a refund or replacement.
Product Updates and Variations
From time to time, manufacturers may update product packaging, accessories, colors, features, or components.
If a current production version differs materially from the product listing, we will aim to disclose this on the product page or in your order communication.
If you receive an item that is materially different from what was advertised and this was not disclosed before dispatch, you may be eligible for a refund or replacement under our incorrect item policy.
Return Shipping
Return shipping responsibility depends on the reason for return.
Defective, damaged, incorrect, or not-as-described item:
We provide a prepaid return label.
Change of mind or no longer wanted:
The customer pays return shipping.
For items valued over $75, we recommend using a trackable shipping service. We are not responsible for items lost or damaged during return transit unless we provided the return label.
Delivery Issues
If tracking shows your package was delivered but you have not received it, please:
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Check with other household members, neighbors, building management, or your local delivery office
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Allow 3 to 5 business days in case the carrier marked the package delivered before final handoff
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Contact the carrier directly to open a missing package claim
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Email us at admin@hyperbladeusa.com so we can assist where possible
We are not financially responsible for packages confirmed as delivered by the carrier but reported missing by the recipient. We will assist with carrier follow-up where possible.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and correct shipping address at checkout.
If a package is undeliverable due to an incorrect or incomplete address provided by the customer, we will help arrange a reshipment where possible. Additional shipping costs may apply.
We are unable to refund orders correctly dispatched to the address provided at checkout.
Late or Missing Refunds
If your approved refund has not appeared after the stated timeframe:
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Check your bank or card account again
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Contact your bank or card provider
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Allow extra processing time from your payment provider
If you have completed these steps and still have not received your refund, contact us at admin@hyperbladeusa.com.
Contact Us
Questions about a return, refund, or order?
Hyperblade USA
Operated by Cyber Informatics LLC
Email: admin@hyperbladeusa.com
Phone: (805) 285-0748
Hours: Monday to Friday, 9 AM to 6 PM Pacific Time
Last updated: May 30, 2026