Hyperblade USA is a brand operated by Cyber Informatics LLC. By placing an order through hyperbladeusa.com, you agree to the terms below.
If you have any questions before or after your purchase, please contact us at admin@hyperbladeusa.com.
Shipping and Fulfillment
US Orders
- Orders may be fulfilled from our U.S. or international fulfillment centers, including facilities in China, depending on product availability and inventory location.
- Standard delivery to U.S. addresses typically requires 3 to 5 business days for processing, followed by 7 to 14 business days in transit.
- Order processing: 3 to 5 business days
- Transit time: 7 to 14 business days
- Tracking: Sent by email once your order has been dispatched. Tracking updates may require 24 to 48 hours to appear.
- Delivery times may increase during holidays, high-demand periods, customs processing, carrier delays, or stock replenishment.
- If an item is temporarily unavailable, we will contact you with an estimated shipping date.
- Order changes or cancellations should be requested as soon as possible. Orders may be cancelled for a full refund any time before they have been handed to the shipping carrier. Once dispatched, the return process applies.
International Orders
- International orders may be fulfilled from our U.S. or international fulfillment centers, including facilities in China, depending on the destination and inventory availability.
- Standard international delivery typically requires 3 to 5 business days for processing, followed by 10 to 21 business days in transit.
- Order processing: 3 to 5 business days
- Transit time: 10 to 21 business days
- Tracking: Sent by email once your order has been dispatched. Tracking updates may require 24 to 48 hours to appear.
- International shipments may require customs clearance. Delivery times may vary due to customs processing, local carriers, holidays, or other circumstances outside our control.
- Import duties, taxes, customs charges, or brokerage fees imposed by the destination country are the responsibility of the recipient unless otherwise stated during checkout.
Order Cancellation
You may cancel your order any time before it has been handed to the shipping carrier.
To request cancellation, email admin@hyperbladeusa.com with your order number as soon as possible.
- Cancellation before dispatch: Full refund to the original payment method
- Cancellation after dispatch: Cannot be processed. Once shipped, please follow the return process below.
- We do not charge cancellation fees.
Returns
We accept returns within 30 days of delivery, subject to the conditions below.
To start a return, email admin@hyperbladeusa.com with your order number and reason for return. We will respond with return instructions within 1 to 2 business days.
Return window: 30 days from the delivery date shown on tracking.
Condition: Standard products may be opened and lightly tested unless specifically identified as a hygiene-sensitive or non-returnable personal-care product.
Return approval: Please contact us before sending any return. Unapproved returns may be refused or delayed.
Refunds
Refund amount depends on the reason for return.
Defective, damaged, incorrect, or not-as-described items:
We provide a full refund of the purchase price, including original shipping. We also provide a prepaid return label at our expense.
Change of mind or no longer wanted:
We refund the purchase price. The customer is responsible for return shipping. Original outbound shipping is non-refundable.
Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days.
Depending on your bank or card provider, it may take another 3 to 5 business days for the refund to appear on your statement.
Exchanges
If you would like to exchange an item for a different size, color, or model, contact us at admin@hyperbladeusa.com.
- Exchanges are processed as a return and new order.
- We provide a prepaid return label if the exchange is due to a defect, damage, or our error.
Hygiene and Personal Care Items
For hygiene and customer safety, some personal care products cannot be returned once opened or used.
This may include:
- Items that come into direct contact with the skin
- Compression garments
- Personal-use wellness accessories
Unopened and factory-sealed items in this category may be returned within the standard 30-day return window.
Opened or used items in this category may be eligible for replacement or store credit if a defect is confirmed.
Defective or Incorrect Items
If your item arrives defective, damaged, or is not what you ordered, please contact us as soon as possible, preferably within 7 days of delivery. Eligible defective or incorrect items remain covered by the applicable return and warranty terms.
Email admin@hyperbladeusa.com and include:
- Your order number
- A clear description of the issue
- Photos or video showing the issue
If approved, we will provide a prepaid return label. You may choose a refund or replacement.
Product Updates and Variations
From time to time, manufacturers may update product packaging, accessories, colors, features, or components.
If a current production version differs materially from the product listing, we will aim to disclose this on the product page or in your order communication.
If you receive an item that is materially different from what was advertised and this was not disclosed before dispatch, you may be eligible for a refund or replacement under our incorrect item policy.
Return Shipping
Return shipping responsibility depends on the reason for return.
Defective, damaged, incorrect, or not-as-described item:
We provide a prepaid return label.
Change of mind or no longer wanted:
The customer pays return shipping.
For items valued over $75, we recommend using a trackable shipping service. We are not responsible for items lost or damaged during return transit unless we provided the return label.
Delivery Issues
If tracking shows your package was delivered but you have not received it, please:
-
Check with other household members, neighbors, building management, or your local delivery office
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Allow 3 to 5 business days in case the carrier marked the package delivered before final handoff
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Contact the carrier directly to open a missing package claim
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Email us at admin@hyperbladeusa.com so we can assist where possible
We are not financially responsible for packages confirmed as delivered by the carrier but reported missing by the recipient. We will assist with carrier follow-up where possible.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and correct shipping address at checkout.
If a package is undeliverable due to an incorrect or incomplete address provided by the customer, we will help arrange a reshipment where possible. Additional shipping costs may apply.
We are unable to refund orders correctly dispatched to the address provided at checkout.
Late or Missing Refunds
If your approved refund has not appeared after the stated timeframe:
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Check your bank or card account again
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Contact your bank or card provider
-
Allow extra processing time from your payment provider
If you have completed these steps and still have not received your refund, contact us at admin@hyperbladeusa.com.
EU 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the statutory right to withdraw from your online purchase within 14 days from the date you receive the goods, without providing a reason.
To exercise this right, contact us at admin@hyperbladeusa.com within the 14-day period.
For change-of-mind returns under the cooling-off period, the customer is responsible for the cost of return shipping unless otherwise required by applicable law or agreed by us.
Certain products are exempt from the right of withdrawal, including sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken after delivery.
Statutory rights relating to defective, damaged, or incorrectly supplied goods remain unaffected.
Contact Us
Questions about a return, refund, or order?
Hyperblade USA
Operated by Cyber Informatics LLC
5824 Indian Terrace Dr
Simi Valley, CA 93063
United States
Email: admin@hyperbladeusa.com
Phone: +1 (805) 285-0748
Hours: 7 days a week, 8:00 AM to 9:00 PM Pacific Time
Last updated: September 4, 2026