Hyperblade USA ("we," "us") is the operator of hyperbladeusa.com. By placing an order through this Website, you agree to the terms below. This policy is designed to be clear, fair, and easy to use — if you have any questions before or after a purchase, please email us at support@hyperbladeusa.com.
Shipping & Fulfillment
Orders are fulfilled from our domestic or international fulfillment center. Standard delivery to U.S. addresses typically takes 7–14 business days from order placement. Some orders may take longer during high-demand periods, holidays, or stock replenishment cycles.
- Order processing: 3–5 business days after stock confirmation
- Transit time: 7–14 business days to U.S. addresses
- Tracking is provided by email once your order has been dispatched
- If a product is temporarily out of stock, we will notify you by email and provide an estimated ship date. You may cancel for a full refund at any time before your order has been handed to the shipping carrier.
Order Cancellation
You may cancel your order at any time before it has been handed to the shipping carrier. To request a cancellation, email support@hyperbladeusa.com with your order number as soon as possible.
- Cancellation requests received before dispatch: full refund to original payment method, no fees
- Cancellation requests received after dispatch: cannot be processed. Please refuse delivery or follow our Returns process below for a refund upon receipt.
We do not charge cancellation fees. If your order is eligible for cancellation, you receive a full refund.
Returns
We accept returns within 30 days of delivery for any reason, subject to the conditions below. To start a return, email support@hyperbladeusa.com with your order number and reason for return. We will respond with return instructions within 1–2 business days.
- Return window: 30 days from the delivery date shown on tracking
- Items must be unused or only lightly tested, in their original condition, and include all components received
- Please do not send returns without contacting us first — unannounced returns may be refused or delayed
Refunds
Refund amount depends on the reason for return:
- Defective, damaged, incorrect, or not-as-described items: full refund of the purchase price including original shipping. We provide a prepaid return label at our expense.
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Change of mind / no longer wanted: refund of the purchase price. The customer is responsible for return shipping. Original outbound shipping is non-refundable.
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take an additional 3–5 business days for the refund to appear on your statement.
Exchanges
If you would like to exchange an item for a different size, color, or model, contact us at support@hyperbladeusa.com. Exchanges are processed as a return + new order. We will provide a prepaid return label if the exchange is due to a defect, damage, or our error.
Health & Hygiene Exemptions
For hygienic reasons and customer safety, the following items cannot be returned once opened or used:
- Personal recovery and intimate-use products
- Compression garments
- Items that come into direct contact with skin, mouth, or other sensitive areas
Unopened, factory-sealed items in this category may be returned within the standard 30-day window. Opened or used items in this category are eligible for warranty replacement or store credit only, in the event of a defect.
Defective or Incorrect Items
If your item arrives defective, damaged, or is not what you ordered:
- Contact us within 7 days of delivery at support@hyperbladeusa.com
- Include your order number and clear photos of the issue
- We will provide a prepaid return label at our expense
- You may choose a full refund (including original shipping) or a replacement
Product Variations & Updates
From time to time, manufacturers update their products with revised components, packaging, or features. Where a current production version differs materially from what is shown on our product listing, we will note this on the product page or in your order confirmation. If you receive a unit that is materially different from what was advertised and was not disclosed to you in advance, you are entitled to a full refund under our Defective or Incorrect Items policy above.
Return Shipping
Return shipping responsibility depends on the reason for return:
- Defective, damaged, incorrect, or not-as-described: we provide a prepaid return label
- Change of mind / no longer wanted: customer pays return shipping
- For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance
- We are not responsible for items lost or damaged during return transit unless we provided the return label
Delivery Issues
If your tracking shows the package was delivered but you have not received it, please:
- Allow 3–5 business days for the package to arrive (carriers occasionally mark packages as delivered before the final hand-off)
- Check with neighbors, building management, or other household members
- Contact the carrier directly to file a missing-package claim
- Contact us at support@hyperbladeusa.com — we will assist where we can
We are not financially responsible for packages confirmed as delivered by the carrier but reported missing by the recipient. We will, however, do our best to help resolve the situation.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and correct shipping address at checkout. If a package is undeliverable due to an incorrect or incomplete address provided by the customer, we will work with you on a re-ship at your cost. We are unable to refund orders that were correctly dispatched to the address provided.
Late or Missing Refunds
If you have not received your refund after the timeframe above:
- Check your bank or card account again
- Contact your bank or credit card company — there is often processing time before a refund is officially posted
- If you have done all of the above and still have not received your refund, contact us at support@hyperbladeusa.com
Contact Us
Questions about a return, refund, or order? Reach us at:
- Email: support@hyperbladeusa.com
- Phone: (805) 285-0748
- Hours: Monday–Friday, 9 AM – 6 PM Pacific Time
Last updated: May 1, 2026